Моделирование качества сервиса в интегрированной системе здравоохранения


Рудавска И.

Доктор наук, профессор Университета Щецина (Szczecin University), Польша igita@wneiz.pl

ID статьи на сайте журнала: 5837


Ссылка при цитировании:

Рудавска И. Моделирование качества сервиса в интегрированной системе здравоохранения // Социологические исследования. 2015. № 11. С. 115-126



Аннотация

Выявлены и определены размеры и показатели модели качества обслуживания для хронических больных в интегрированных структурах здравоохранения. Для идентификации объектов и кластеров элементов качества использованы: обзор литературы, метод Делфи (Delphi study), и картирование концепт-Mapping (Concept Mapping). Анализ литературы дал 91 элемент комплексного ухода; два раунда метода Delphi позволили определить степень их важности; концепт-Mapping использован для объединения элементов в кластеры. Для разработки модели качества применены многомерный статистический анализ и иерархический кластерный анализ. Получены и обозначены девять кластеров, сосредоточенных на лечении, ориентации на пациента, межорганизационной и межведомственной отраслевой кооперации. Разработанная модель может помогать в оценке качества в Польше и странах, сталкивающихся с реформами здравоохранения.


Ключевые слова
пациент; показатели качества; иерархический кластерный анализ; здравоохранение; Польша

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Содержание номера № 11, 2015